Frequently Asked Questions

Q: Can I change or cancel an existing order?

  • We cannot cancel or change an order once it has been shipped.

Q: How long will it take for my order to be shipped?

  • Your order will be sent within 1-3 Business Days of its receipt.
  • Business Days include Monday-Friday.
  • Non-Business Days include Saturday, Sunday, and Observed Federal Holidays.

Q: How can I monitor the status of my order's shipping?

  • The shipping confirmation email contains your tracking number. Click on the link within the email to see your order's shipping status.

Q: Why have I not received my order confirmation or shipment email?

  • Order and shipment confirmations are automatically generated and forwarded to your inbox. Please check your SPAM folder if you did not receive that message in your inbox.

Q: I have not yet got my order; where is it?

  • Your tracking number is included in the shipping confirmation email. To view the shipping status of your order, click on the link. If you have any other questions or concerns, please refer to our Shipping Policy.

A: Do you provide free shipping?

  • We don't provide free shipping. The courier calculates and collects the shipping charges.

Q: Do you offer shipping to my country? If so, how much does shipping cost?

  • We ship to over 100 countries worldwide. Please check the drop down option in our website's checkout area to see if delivery is accessible to your country. By entering your entire address information at checkout, you will receive an exact delivery quote.

Q: Who is responsible for paying any customs duties or taxes that are levied by a package's destination country?

  • All customs duties or taxes are the sole responsibility of the customer. All foreign orders are shipped with Delivery Duty Unpaid (DDU).

Q: Do you provide refunds or exchanges?

Q: Do you have a physical store where customers may purchase your products?

Q: Where are you located?

  • Our headquarters is located in Las Vegas, Nevada.